Caremark.com is owned and operated by Caremark, LLC (“Caremark”). The majority of the Caremark.com website is accessible only to registered users. To become a registered user, you must receive prescription benefits from a company who has hired Caremark to provide you with online prescription services. Your employer or Caremark will provide you with the information you need in order to complete the registration process. There are several areas at Caremark.com that are open to the general public; however, these areas of the site may provide additional information or services for registered users.
In some circumstances, Caremark’s use of your information will also be subject to the requirements of the Health Information Portability and Accountability Act (frequently referred to as “HIPAA”). This will be the case when you submit information to Caremark as your pharmacy (e.g. to request a prescription refill), in which case the terms of Caremark’s HIPAA Notice of Privacy Practices will apply, or when you submit information to Caremark when it is acting on behalf of your health plan (e.g. when you complete a health assessment online for a health program offered by your health plan), in which case your health plan’s HIPAA Notice of Privacy Practices will apply. If you have questions about which policy applies to information you have submitted, please do not hesitate to contact us (for contact information, please go to the “Contacting Caremark and Options” section of this policy).
Caremark collects personally identifiable information at Caremark.com from web visitors who are interested in receiving services it offers, such as prescription benefit, disease management and specialty pharmacy services, email alerts, newsletters, and event notifications. Caremark also collects additional information from registered users, such as shipping address, billing address, credit card number and other information necessary to process your request. In order to provide you with online pharmacy services, Caremark receives certain personally identifiable information about registered users from the user’s employer or health plan. If you have questions about the information your employer or health plan may have shared with us, please contact your employer’s human resources department or your health plan.
Caremark works with third-party providers to provide specific services offered on Caremark.com, and may collect personal information as part of the provision of those services. For example, BrassRing operates the “Careers at Caremark” feature at the “About Caremark” area of our site, Yesmail sends several of our email alerts, and Shareholder.com operates the “Investor Relations” feature at the “About Caremark” area of our site.
A Note About Cookies and Passive Tracking Technologies: A cookie is a piece of data stored on your computer that allows Caremark.com to remember that it has previously communicated with your browser. Caremark uses both session ID cookies and persistent cookies. For the session ID cookie, once a user closes his or her browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Once a persistent cookie is saved on a user's computer, only Caremark.com can read it and no other website. Persistent cookies can be removed by following Internet browser help file directions. Like most standard website servers, Caremark uses log files to collect non-personally identifiable information. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp and number of clicks.
We may use the information to provide you with materials about Caremark or its affiliates or Caremark or our affiliates’ products and services, including new content or services at Caremark.com. We may provide you with these materials by phone, mail, facsimile, or email. We may also share your information with your health plan, our subsidiaries, affiliates, or business partners.
We will disclose your personal information if, in good faith, we believe we are required by law to do so, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us to legal liability. We may also disclose your information in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event. If this occurs, your personally identifiable information may be transferred to our successor or assign, or may be sold as an asset of our company. This does not apply to information we hold on behalf of your health plan which, as stated above, may be used and disclosed only for those purposes permitted by your health plan’s Notice of Privacy Practices. Passive tracking mechanisms such as cookies and log files are used by Caremark to analyze trends, administer the site, track users’ movement and gather broad demographic information for aggregate use. Persistent cookies enable Caremark to track and target the aggregate interests of Caremark.com users to enhance the experience on the site.
To register on this site, we collect Personally Identifiable Information, or PII. This includes information like your name, address, email address and/or birth date. This PII is maintained throughout the time you are an active CVS Caremark member. If your membership status changes, we maintain this information securely in accordance with our Records Retention Policy and Procedure. Our current policy is to retain this information for seven (7) years after your membership status terminates.
Contacting Caremark and Options
At the time information is collected, you are provided with the ability to opt out of having Caremark email you information about Caremark or its products and services, to the extent that sending such materials are unrelated to the purpose for which you provided your information. Registered users who wish to alter the uses Caremark makes of their information may do so at the My Account area of Caremark.com. You may also contact us to exercise your available options at firstname.lastname@example.org, by calling 1-800-841-5550 to speak to a customer service representative, or by writing to Caremark at:
Attn: Customer Advocate Team
7034 Alamo Downs Parkway
San Antonio, TX 78238
If your personal information changes (such as phone, email address or postal address), registered users may update their profiles at the My Account area of the site. You may also update your information by contacting us at the email address, phone number, or address listed above.
Caremark takes reasonable technical and procedural precautions to protect the information provided by users of Caremark.com. When online registration and order forms require users to provide certain information, such as a credit card number, that information is collected on a “secure” page, and the information submitted is encrypted. To determine if you are on a secure page, look to see if a lock icon appears on the bottom of your website browser.